Help Desk Support Specialist

Overview

Location: Redstone Arsenal, Huntsville, AL
Clearance Required: Active DoD Secret Security Clearance
Travel Required: Up to 10%

Launch Tech is seeking a Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role provides frontline service desk support in a mission-critical DoD environment, ensuring timely issue resolution, accurate tracking, and effective customer communication.

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break/fix issues
• Provide escalation and status updates to MDA customers
• Provide technical support for enterprise projects that impact Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the established knowledge database to assist customers

Basic Requirements:

• Must have 6 months of directly related experience
• Must have experience working in a customer-facing role
• Must have experience with Microsoft Office and Access databases
• Must have experience working independently and in a team-oriented, collaborative environment
• Must have experience working with geographically dispersed teams
• Must have a DoD 8570 IAT Level II certification or higher by employment start date (e.g., CompTIA Security+ CE)
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• ITIL v3 Foundations certification
• Remedy ticketing system experience
• Desktop support, service desk/help desk, or call center experience

Launch Tech is built on a single standard:
Excellence, Period. You’ll be part of a mission-focused team supporting enterprise IT operations critical to national defense.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with growth opportunities
• And more

Launch Tech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit  to learn more about how we deliver Excellence, Period.