Mid-Level Help Desk Technician-Dts

MID-LEVEL HELP DESK TECHNICIAN-DTS

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Mid-Level Help Desk Technician (DTS) – Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management – Audit System and Policy (RMASP) Division for Telework
. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed.

• Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
• Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues
• Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
• Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
• Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
• Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
• Assist with content management and business process analysis supporting audit readiness activities
• Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations

• 4 to 7 years of experience providing DTS or DoD travel support
• Demonstrated knowledge of DTS modules, workflows, and travel policy
• Experience auditing DTS transactions for JTR and DoD FMR compliance
• Familiarity with SharePoint and web-based knowledge management tools

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

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