Field Services Operations Support Supervisor

Field Services Operations Support Supervisor

This role is for a Field Services Operations Support Supervisor in Huntsville, AL, with a contract length of over 6 months and a pay rate of $69,000—$78,000. Key skills include operations support, project management, and proficiency in Python and data analysis.

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

• Field Services (FS) Operations Support Supervision – Supervise and improve helpdesk ticket support and chat channels addressing IT issues, password resets, authorization requests, and other support needed for field technicians and authorized service center partners to allow them to repair LG appliances and electronics.
• Automation and Process Improvement – Implement AI-driven automation to enhance speed and accuracy in FS operational support, including creation of macros and automated responses for routine tasks; build and maintain dashboards for real‑time operational visibility and support data‑driven decision making; continuously identify opportunities to streamline processes.
• Extra Mileage and Labor Authorization Management – Review daily operations related to Extra Mileage and Labor Authorization (ELM), identify trends and cost‑saving opportunities, collaborate with FS Operations Locator Analyst for tracking and reporting of ELM activities, and develop leadership dashboards.
• Courier Delivery Operations Support – Supervise order processing agents handling repair orders for designated markets in coordination with Parts Distributors; monitor technician compliance and part courier inventory levels; coordinate escalation processes for complex authorized service center partner courier part delivery issues.

• Bachelor's degree required in Business, Operations, Computer Science with Data Analysis, or equivalent experience in operations support within appliance repair or related service industries.
• Experience with coding language such as Python preferred.
• Strong problem‑solving and leadership skills.
• Project management experience.
• Ability to work successfully in a fast‑paced and rapidly changing environment.
• Experience managing a diverse group of employees at varied levels of experience and task focus, and providing support and direction for growth.
• Excellent written, verbal and interpersonal communication skills.
• English and Korean bilingual a plus.
• Proficiency with helpdesk systems, chat‑based communication tools, and process automation solutions.
• Data‑driven mindset with experience creating operational dashboards and reports.
• Minimum 2 years’ experience in Microsoft Office Excel, Outlook, Word, Power‑Point.
• Travel:
  Generally less than 25%.
• Location:
  
  Huntsville, AL.

• No‑cost employee premiums for medical, dental, vision and prescription benefits; auto enrollment with 401(k) retirement plan.
• Generous paid time off program, company holidays and combined sick and vacation time.
• Performance‑based short‑term incentives.
• Access to confidential mental health resources.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning or developmental challenges.
• Group‑rate life and disability insurance.

We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. In addition to the above, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. LG believes that pay transparency is a key part of diversity, equity, and inclusion and may consider geographic pay differentials in final offers.