Support Technician

Overview

Capstone Logistics, LLC is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

Diagnose, troubleshoot, and resolve technical hardware/software issues remotely. Base-level training to our customers over the phone. Perform remote software upgrades. Research issues by reading logs and configuration files. Log all help desk interactions into the ticketing system. Redirect issues to correct resource. Identify and escalate situations requiring urgent attention. Inform management of recurring problems.

• Problem Solving, Diagnostic, and Conflict Resolution Skills
• Excellent Oral and Written Communication Skills
• Troubleshooting and Configuring Windows and Linux Operating Systems

• Problem Solving, Diagnostic, and Conflict Resolution Skills
• Excellent Oral and Written Communication Skills
• Troubleshooting and Configuring Windows and Linux Operating Systems

• Salary commensurate with education, experience, and skills
• Quarterly and Annual Bonus incentive based on operational performance
• Benefits after 30 days including major medical, dental, vision, life, STD, and LTD
• 401K
• PTO

1st Shift — 5am to 6pm, Sunday, Monday, Friday, Saturday (Monday & Friday onsite; Sunday & Saturday offsite).

Location:

Huntsville, AL (Onsite).

JOB . Capstone Logistics, LLC is part of the Transportation and Logistics industry designated as a "Critical Infrastructure Segment". As a critical infrastructure worker, associates are considered exempt from certain local restrictions when reporting to, returning from, or performing work functions.