Network Services - Computer Support Technician, Senior

Network Services - Computer Support Technician, Senior page is loaded## Network Services - Computer Support Technician, Senior locations:
Randolph AFB, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
R477
** Torch Technologies
** Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL with over 1200 employee-owners. Our team provides superior research, development, and engineering services to the Federal Government and Department of Defense. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country.

Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies is seeking a
** Network Services – Computer Support Technician (Senior)
** to perform network and computer support for Air Force Human Resources Systems Division (AF HRSD) at Randolph AFB, TX to advise and support work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.  Support is provided to Information Technology (IT) Networks supporting the AF HRSD Portfolio which is responsible for the maintenance and sustainment of military and civilian legacy Human Resources (HR) Systems and the development of new IT capabilities which support AF personnel processes needed to acquire, train, promote and retire Total Air Force personnel.

This position supports the AFLCMC/GB Business and Enterprise Systems Directorate (BES)/GBH Human Resources Systems Division.

As a
** Network Services - Computer Support Technician, Senior
** your duties include, but are not limited to:
* Installing, testing, maintaining, and upgrading computer operating systems and software and/or network operating systems software;
* Performing Tier 1, Tier 2, and Tier 3 support for organizational IT systems and devices;
* Performing help organizational desk support;
* Perform organizational system access management and procedures required to grant network access;
* Analyzing and recommending network requirements;
* Recommending and maintaining network architecture and infrastructure;
* Analyzing network workload;
* Monitoring network capacity and performance;
* Diagnosing and resolving network problems;
* Recommending network backup and recovery procedures; and
* Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of network services.
*
* Required Qualifications:

*** U.S. Citizenship
* Master’s or Doctorate Degree in a related field and 10 years of experience in the respective technical/professional discipline being performed, 5 years of which must be in the DoD.
* OR, Bachelor’s degree in a related field and 12 years of experience in the respective technical/professional discipline being performed, 5 of which must be in the DoD.
* OR, 15 years of directly related experience with proper certifications as described in the PWS labor category performance requirements, 8 of which must be in the DoD.
* Possesses the advanced knowledge, experience, and recognized ability to be considered highly skilled in their technical/professional field.
* Possesses the ability to perform tasks independently and oversee the efforts of junior and journeyman contractor personnel within the technical/professional discipline.
* Demonstrates advanced knowledge of their technical/professional discipline as well as possess a comprehensive understanding and ability to apply associated standards, procedures, and practices in their area of expertise (Program Office, Enterprise and Staff Level Support interface).
* Must have experience with Windows Operating Systems, Unix, .NET, Java,…