Sr. Technical Support Specialist

Sr. Technical Support Specialist

Optimal Solutions & Technologies (OST, Inc.) specializes in Management Consulting, Information Technology, and Research Development and Engineering services. OST serves the aerospace, defense, education, energy, financial, healthcare, and technology & telecommunications industries.

• Provide hands‑on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments.
• Support installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism.
• Assist with system configuration and functionality checks during setup, integration, upgrades, and maintenance activities.
• Prepare and maintain technical documentation, user guides, and operating procedures; track system status and technical issues.
• Support technical demonstrations, evaluations, and field events; assist engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments.
• Collect and report technical data related to system performance and reliability; coordinate with logistics, engineering, and evaluation personnel to address technical issues efficiently and keep systems mission‑ready.
• Collaborate closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives.

• Bachelor's degree in Engineering Technology, Information Technology, Electronics, or a related technical field.
• Minimum of 10 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment.
• Demonstrated experience with
  • Technical troubleshooting and system support
  • Installation and configuration of equipment or systems
  • Technical documentation and reporting
  • Supporting field activities or operational environments
• Active TS/SCI Clearance.

• Experience supporting threat systems, OPFOR equipment, or training support systems.
• Familiarity with
  • Electronics, communications, or simulation systems
  • Fielded Army systems and operational environments
  • Basic configuration management or issue tracking processes

This is a full‑time position offering a base salary, full benefits, and potential bonus based on merit and performance. To be considered, please apply online with a resume.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, national origin, age, disability, or any other category protected by applicable federal, state, or local laws.