Service Desk Technician; Contingent

About Teledyne Technologies

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

• General Help Desk function: answer all phone calls, respond to and resolve within the required service levels, all calls/activities recorded in the service desk tool, resolve as many calls as possible on first contact with the client, monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels, create knowledge base articles as repetitive issues arise to assist in increasing first call resolution rate.
• Technical Help Desk function: provide IT support encompassing PCs, networking, printers, client applications and phones, be first point of contact for all other issues, provide high quality customer advice and assistance to end users, establish and maintain system user accounts and security authorizations in accordance with company policy and procedures.
• Perform other operational duties as directed.
• Shift: 9 am to 6 pm Central, Monday - Friday.
• This position is for a Contingent Worker.

• Education:
  
  Associates degree (A.S.) in Computer Science or related field and 2-4 years of Information Technology experience and/or training; or equivalent combination of education and experience. Bachelor’s degree (B.S.) preferred.
• Experience:
  
  2 years in an Information Technology service role supporting Windows-based environments in a Help Desk/Call Center environment; experience troubleshooting computer and printer problems as well as basic network and access issues.
• Technical skills:
  Windows 7/10, Active Directory, Office 2010/2016, Outlook/O365, virtualization tools such as VMWare, knowledge of current hardware technologies, ability to support iPhones and Samsung mobile devices.
• Soft skills:
  
  efficient time management and multitasking, great attention to detail, strong teamwork, self‑motivated with a strong work ethic, exceptional customer service orientation, clear verbal and written communication, ability to read and interpret policies and procedures, ability to troubleshoot and support unfamiliar systems and applications, apply common sense to carry out instructions.
• Other:
  Ability to provide after‑hours support as requested.

• No hazardous or significantly unpleasant conditions.
• Typical interior/office work environment.

• Requires operating and interacting with any computer for extended periods.
• Requires communication with users over the telephone to determine IT issues, analyze complex problems, and troubleshoot solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.

Huntsville, AL