Front Desk Associate

Overview

JOB DESCRIPTION

Provide excellent guest service in an efficient, courteous professional manner, and offer first class hospitality to guests while adhering to guidelines and procedures. Experience in service, sales, or guest relations type of industry is helpful, not mandatory.

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area, dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
• Maintain stock/cleanliness in the market area.
• Other duties assigned, of which the associate can perform.

• Must be able to perform major life activities:
  Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to speak and read English.
• Must display professionalism, honesty and trustworthiness at all times.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Multitask, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication applications. Assist with guest issues with professionalism, maintaining hospitable attitude.

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24/7 operation.