Medical Receptionist PRN

Overview

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (PRN / Part-time - 2 to 3 shifts per week). At American Family Care, we’re revolutionizing how people access healthcare. We’re the nation’s leading urgent care provider with over 200 clinics across 26 states, and we’re seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

You're not just answering phones — you’re our revenue protection specialist and patient financial counselor. Your precision with insurance verification directly impacts patient experience and our clinic’s financial health. We’re looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

• Master Insurance Verification:
  Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling:
  Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems:
  Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction:
  Deliver exceptional service during financial conversations while handling payment matters
• Be the Face of AFC:
  Greet patients with warmth and professionalism
• Own the Front Desk Flow:
  Process payments, schedule appointments, and manage patient check-ins with efficiency
• Protect Patient Information:
  Maintain organized records while following HIPAA regulations

• You have experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to patients with empathy and clarity
• Detail-oriented with a strong eye for accuracy, especially with insurance IDs
• Experience as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role
• Tech-savvy with medical billing software and EMR systems
• Strong problem-solving skills to find billing solutions for patients and the clinic
• Positive attitude in challenging financial conversations

• Develop marketable skills in medical billing and insurance
• Specialized training in insurance verification and patient financial counseling
• Make a dual impact: help patients navigate healthcare costs while supporting clinic finances
• Build clerical and revenue cycle management skills transferable across the healthcare industry
• Be part of healthcare innovation expanding nationwide
• Clear Career Path: opportunities to grow into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC expands

We invest in your training so you can bring your best self to work—every shift, every patient.

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Part-time with flexible shifts (some evenings/weekends)
• Requirements:
• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Current CPR or Basic Life Support (BLS) certification is required

• Benefits include:
  Health Savings Account (HSA), Health insurance, Dental insurance, Vision insurance, Life & Disability Insurance, 401(k) and 401(k) matching, Paid time off, Training & development, Wellness resources, Employee discounts, Comfortable company culture

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by law. We are committed to diversity and provide reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, contact recr

Pay range: $18.00 to $22.00 per hour. Actual compensation may vary based on experience, skills, education, certifications, and other factors. AFC is an Equal Opportunity Employer.