Patient Relations Manager_Float

*
* Title:

** Patient Relations Manager Check out this  for a sneak peek into the life of an Oak Street Patient Relations Manager!
* Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
* Serve as internal resource in the clinic on insurance questions for providers and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage the welcome visit and orientation process for new Oak Street Health patients
* Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
* Support the clinic management team on operational activities as needed, including scheduling and billing
* Provide exceptional customer service
* Foster patient engagement through the design and execution of events, including center tours
* Other duties as assigned
* Computer

Skills:

Ability to quickly navigate and use multiple computer programs to include, but not limited to:
Gmail, MS Word or Google Docs, Excel, etc.
* US work authorization
* Someone who embodies being "Oaky"
* Experience with helping patients or customers understand their insurance coverage
* A passion for working with others to create an unmatched patient experiences
* A problem-solving orientation and a flexible and positive attitude
* Sales background preferred
* Experience with and a supportive attitude toward our patient population of older adults
* CRM experience a plus
* Bachelor degree preferred, or equivalent experience
* Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being relentlessly determined
* Mission-focused career impacting change and measurably improving health outcomes for medicare patients
* Paid vacation, sick time, and investment/retirement 401K match options
* Health insurance, vision, and dental benefits
* Opportunities for leadership development and continuing education stipends
* New centers and flexible work environments
* Opportunities for high levels of responsibility and rapid advancement
* ** Affordable medical plan options,
** a
** 401(k) plan** (including matching company contributions), and an
** employee stock purchase plan**.
* ** No-cost programs for all colleagues
** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
* ** Benefit solutions that address the different needs and preferences of our colleagues
** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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