Patient Registration Coordinator

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Behavioral Health Group (BHG) is a leading provider of opioid addiction treatment services. We are committed to the belief that addiction is a brain disease, not a moral failing, and that hope, respect, and caring can lead to real recovery.

Pay: $15.00 - $17.00

Employment type: Part‑time

• Health, life, vision, and dental insurance (choose from three benefit programs)
• Tuition reimbursement and 401(k) discretionary match
• Bonuses, annual increases, and certification/license completion incentives
• Paid time off, including vacation, company holidays, and paid time for training, voting, sick or personal leave
• Flexible work schedules where available
• Employee discount programs for cell phone services, restaurants, amusement parks, movie theaters, and more
• Career pathing with promotion from within
• Self‑care series and Employee Assistance Program

• Greet all individuals entering the treatment center.
• Maintain an organized waiting area.
• Validate patient participation in program through checking identification.
• Check and inform patient and key staff about the patient’s monetary status.
• Collect and account for patient fees – manage copays, deductibles, and coinsurance.
• Validate that each patient’s insurance is currently eligible and authorized, if applicable.
• Communicate eligibility and authorization status to the patient.
• Assist in resolving patient concerns.
• Check eligibility weekly and monthly using Way Star or payer website.
• Maintain security of treatment center funds and provide financial reporting.
• Assist patients in completing insurance forms for submission as needed.
• Use computer efficiently.
• Perform daily accounting duties.
• Complete weekly reports and email them to the RVP, Regional Manager, Program Director, and accounting department.
• Use the treatment center’s computer program for patient fee collection and financial accountability.
• Send out monthly statements if applicable.
• File for third‑party reimbursement (i.e., Medicaid) if applicable.
• Perform general clerical work and filing.
• Cover reception desk during dispensing hours: answer phones, set patient appointments, and schedule intakes.
• Admit and discharge patients from the Central Registry and prepare and submit state‑mandated Central Registry Reports following Program Director review and approval.
• Assist Program Director with updating daily and monthly census forms.
• Make copies for all team members as needed.
• Maintain an adequate number of blank charts for intakes.
• Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed.
• Maintain inventory and order office supplies.
• Run work‑related errands such as preparing mail for the post office or delivering bank deposits when tasks are assigned.
• Create and/or type documents, including letters and notices, as needed and requested.
• Schedule patient appointments with the physician.
• Advise Program Director of problems encountered with job duties and schedule, if applicable.
• Maintain and help with a chart monitoring system.
• Attend conferences, meetings, and training programs as directed.
• Attend weekly treatment team meetings prepared to discuss individual patient issues related to the Administrative Support position duties.
• Hold a basic understanding of alcohol/drug abuse and addiction.
• Develop professional, helpful, and effective relationships with patients.
• Maintain the highest level of confidentiality and appropriate boundaries with patients.
• Function as a team member, working in conjunction with all other team members in a helpful, positive manner.
• Project a positive and professional image to the community, representing the company.
• Promote and demonstrate excellent customer service.
• Participate in and/or help perform, schedule, or attend monthly in‑service trainings.
• Help ensure the treatment center meets all accrediting body standards and complete assigned activities to achieve this.
• Perform Safety Officer responsibilities if assigned.
• Engage in outreach activities, which may include writing letters and making follow‑up calls to community agencies.
• Meet BHG…