Medical Receptionist

Medical Receptionist – American Family Care

Join to apply for the Medical Receptionist role at American Family Care
. We are looking for a detail-oriented front desk professional to be the face of our clinic and the first step in our patient-first approach.

• Master Insurance Verification:
  Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture.
• Excel at Financial Counseling:
  Confidently explain costs, billing processes, and insurance complexities to patients.
• Solve Billing Problems:
  Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction:
  Deliver exceptional service even during difficult financial conversations.
• Be the Face of AFC:
  Greet patients with warmth and professionalism.
• Own the Front Desk Flow:
  Process payments, schedule appointments, and manage patient check-ins efficiently.
• Protect Patient Information:
  Maintain organized records and strictly follow HIPAA regulations.

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Obsessively detail-oriented – a single digit error in an insurance  cost thousands.
• Prior experience as a Medical Receptionist, Administrative Assistant, or similar medical office role.
• Tech-savvy with medical billing software and EMR systems.
• Excellent problem-solving skills and ability to find billing solutions for both patients and the clinic.
• Positive attitude, even when handling challenging financial conversations.

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More
• Competitive salary: $18.00 to $22.00 per hour

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Full-time with flexible shifts (some evenings/weekends)
• Requirements:
  High school diploma required; X-Ray Technician, Medical Assistant or related certification is a plus.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact recr At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

We take a holistic approach to compensation that reflects the value each team member brings to our organization.