Patient Access Rep- HH Main​/ER and W​/C-​/PRN​/Varied shifts

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer-friendly manner. Accurately listens and responds appropriately to address and resolve issues ures all paperwork is checked for registration accuracy. Continually enhances knowledge regarding processes to train new hires and existing employees. Shows initiative in administrative process improvement.

Collects required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.

Education/Certification: High School/GED required. Post-secondary education preferred.

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years of computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional Skills/Abilities: Excellent verbal and written skills required. Ability to type 35 wpm with 90% accuracy required. Ability to work in a fast-paced environment with a positive attitude. Effective time management skills. Demonstrates efficiency and organizational skills with the ability to multitask. Ability to compile and analyze data preferred. Proficiency in Microsoft Office Suite strongly preferred.