Assistant Manager, Card Programs

Assistant Manager, Card Programs page is loaded## Assistant Manager, Card Programs locations:
Huntsville, ALtime type:
Full time posted on:
Posted Yesterday job requisition :
R2714##
** Job Description Summary
** Work hours include daily On-Call Supervision 24 x 7 days a week (will be shared with Card Programs Manager).
Under policy direction of the Manager, Card Programs, plans, organizes, integrates, manages and evaluates the day-to-day activities of the Credit Union’s Card Programs Department, consisting of Credit Card, Debit Card, Reloadable Debit Card and Gift Card, Home Equity Line of Credit Card; assists with overseeing and directing the planning and implementation of strategic plans; ensures projects are designed and implemented efficiently and effectively;

assists with departmental business continuity planning to minimize risk.##

Job Description ##

Essential Duties and Responsibilities
* Supports management in performing card program functions including operating budget, portfolio projections, profitability, vendor relationships, internal controls and implementation of process improvements and/or system upgrades or replacements.
* Assists in monitoring Card Program initiatives to ensure on-going effectiveness and performance metrics.
* Ensures quality control and adequate testing have been conducted to ensure product stability, performance, compliance and operational standards are met
* Assists in planning, organizing, evaluating and managing the work of staff within the department; utilizes department resources effectively; implements plans, programs and work processes and procedures necessary to achieve designated results; coordinates and integrates assigned functions within the department and across the Credit Union.
* Participates in establishing business, operational and member service plans and initiatives to meet Credit Union goals and objectives.
* Provides leadership and works with supervisors and staff to develop and retain highly competent, member service oriented staff through training and day-to-day management practices that support the Credit Union’s mission and strategic goals.
* Assists with establishing performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities; finds ways to recognize performance; addresses performance deficiencies and takes disciplinary action, if warranted, in accordance with Credit Union’s policies and procedures.
* Collaborates with information technology, multiple vendors, and other departments as needed.
* Continually seeks process improvement for area of responsibility; ensures thorough testing and documentation is completed for all implemented changes.
* Ensures the Credit and Debit channels are consistently available and reliable through analysis, testing and implementation of disaster recovery plan and system critical functions; provides after hours supervision and ensures security procedures are in place.
* Maintains 3rd party vendor relationships for both Credit and Debit Card services and products; researches and analyzes industry trends regarding new Debit and Credit products.
* Finds ways to continually improve the efficiency of departmental processes to provide the best service to our members.
* Develops teamwork and collaborative relationships within the Credit Union.
* Promotes the Credit Union by participating in community involvement and special events.## Company Wide Expectations
* Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
* Delivers friendly, caring service to internal and external members.
* Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
* Follow all physical and online security procedures and maintain strict confidentiality of all member information.
* Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
* Works scheduled hours and maintains punctuality.
* Performs other related duties as assigned or requested.##…