Biomedical Field Service Technician II - Eastern U.S

Overview

Additional Location(s): US-AL-Northern/Huntsville; US-TN-Knoxville

Boston Scientific offers opportunities to work with diverse, high-performing teams tackling important health industry challenges. We provide access to tools, information and training to help you advance your skills and career, with support to progress toward your ambitions.

About The Role

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.

This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.

This role supports Boston Scientific’s Med Surg Division, encompassing products such as the Lumenis Holmium and CO2 Laser Systems, as well as the Green Light XPS and HPS Laser Systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs.

The selected candidate will be based in Huntsville, AL or Knoxville, TN
, managing their assigned territory and providing coverage to surrounding areas as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.

Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role:

Sponsorship

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

• An Associate’s degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a combination of education and experience, including equivalent military or field service experience, may be considered in lieu of a degree
• Minimum of 1 year in a role requiring travel to customer or field/remote sites
• Strong understanding of electronic systems, including analog and digital circuitry
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Business unit-specific experience:
  • Laser Systems:
    Familiarity with lasers, optics, and safety regulations
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Requisition

Minimum Salary: $ 49608

Maximum Salary: $ 84344

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).…