Relationship Banker -Team Lead; Huntsville AL: Madison St. Branch

Overview

Thank you for your interest in a career ions strives to offer performance-driven individuals a place to build a career with opportunities for growth, development, and upward mobility. This description preserves the core focus on helping customers achieve their financial goals through personalized service and leadership within a branch setting.

The Relationship Banker – Team Lead is responsible for meeting with customers and prospects to determine financial needs and proactively offering appropriate products, services, and guidance to help achieve financial goals. The role also involves coaching a team of bankers and overseeing some branch activities in the Branch Manager’s absence. This position is suited for candidates with retail or sales experience seeking growth opportunities.

Regions is committed to helping customers reach their financial goals through understanding and meeting customer needs. The successful candidate should be driven, competitive, and capable of working as part of a team with strong communication and leadership skills to provide personalized customer service.

• Partner with the Branch Manager to guide and direct all branch activities
• Achieve branch targets by identifying customer needs and providing guidance on Regions’ solutions
• Conduct outbound calls to expand existing relationships and acquire new ones
• Collaborate with branch leadership on new business development opportunities
• Provide coaching to junior bankers to enhance product knowledge and customer needs identification
• Educate customers on Regions’ Consumer and Business products and services, including loan and deposit types
• Educate customers on digital solutions such as mobile, online, and ATM offerings
• Provide a consistent customer experience and assist with greeting customers and processing transactions as needed
• Oversee branch operational and compliance-related tasks and communicate procedural changes
• Resolve escalated issues, including scheduling, staff counseling, or input into hiring decisions in the Branch Manager’s absence
• Refer customers to internal experts when additional financial goals are identified
• Follow all bank processes and procedures and adhere to applicable laws and regulations

This position requires tracking time for hours over 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is also incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective in-person, phone, and electronic communication
• Proficiency with computers, typing, and sustained monitoring
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree
• Supervisory/management experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to manage multiple priorities
• Excellent relationship-building skills
• Strong communication and customer focus
• Strong leadership skills

Full time

Pay ranges are job-specific and provided as a reference for compensation decisions. Pay varies by experience, skills, knowledge, contribution, location, and performance.

Regions offers a flexible, comprehensive benefits package. The following are provided for informational purposes and may not be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may be changed or terminated at any time. More information is available on Regions’ benefits portal.

Location:

Huntsville, Huntsville, Alabama

Equal Opportunity Employer/including Disabled/Veterans. Job applications are accepted electronically for a minimum period from posting date, with additional time as needed depending on business requirements.