Service Advisor

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

for our Wrench Way Top Shop page

• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays and Closed on Sundays
• 401(k) Savings Plan with Employer Match
• Employee Discounts
• Paid Training and Ongoing Professional Development
• Work-Life Balance with a Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Ensure that guests are greeted cheerfully and in a timely manner

• Write Repair Orders and Vehicle Check-up Reports
• Perform Interactive Inspection Processes while keeping the guest engaged
• Manage open repair orders with a proper daily route sheet
• Provide complete and accurate written estimates for labor and parts
• Indicate on repair orders exact guest information using proper operation codes
• Set clear expectations and establish realistic “promise times”
• Check progress of repairs throughout the day
• Consistently stay in communication with guests about status of their vehicle
• Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
• Accurately explain repairs to guests
• Perform a proper Re-Delivery

Maintain good working relationships to foster positive employee relations

High school diploma or the equivalent

Minimum 3 years’ experience as a service advisor in a dealership setting, preferably Ford

• Strong communication, interpersonal and customer service skills
• Ability to build long-term relationships to drive repeat business
• Ability to work flexible hours, including evenings and weekends
• Self-motivated with a strong desire to succeed in a performance-based environment
• Comfortable using DMS systems, digital tools and technology

Valid driver’s license and good driving record

Ability to lift heavy objects weighing up to 50 pounds several times during each shift

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.