Collision Estimator

Overview

Company:
Gerber Collision & Glass

Gerber Collision & Glass is one of the largest collision repair companies in North America with $3+ billion in sales, over 1000 locations and growing. Our 10,000+ team members across the United States and Canada are focused on delivering a WOW customer experience and being the best. We welcome applicants from diverse backgrounds and encourage all qualified individuals to apply, including individuals with disabilities and protected veterans.

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. You may submit your application for consideration when a position becomes available.

The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator contributes to the customer experience by working with the team to achieve the repair facility s KPIs.

• Ensure every customer interaction is documented and updated efficiently with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way guidelines regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand required insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store s KPIs by maximizing role performance
• Uphold the company s core values:
  Honesty, Integrity & Respect

• Knowledge of repairs and OEM guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s with minimum of 1-year experience
• Must be willing to complete I-CAR training
• Valid driver’s license

• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s with minimum of 1-year experience
• Must be willing to complete I-CAR training
• Valid driver’s license

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties and responsibilities may change at any time with or without notice.

The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

Gerber offers comprehensive benefits including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, prescription drug, dental & vision insurance effective Day 1
• 401(k) retirement plan with company match
• Employer-paid short-term disability & life insurance
• Additional voluntary life insurance
• Continuing education opportunities
• Free prescription or non-prescription safety glasses annually
• Annual voluntary uniform stipend

Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other status prohibited by law or contract.

About Us Gerber Collision & Glass has been WOWing customers with our collision repair…