Facilities Ambassador

Overview

JLL empowers you to shape a brighter way
.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Facilities Ambassador to join our team! The Ambassadors’ primary goal is impacting the care and comfort of our client’s employees. Ambassadors solicit customer feedback through face to face interactions leaving the customer with the feeling that they are personally being cared for. They will be in touch with hot issues plaguing the office and act as the point communication to all impacted.

This team will bridge the gap between operational excellence and personalized customer experience increasing productivity for the client’s team.

• Primary point of contact for employees for onsite support services responsible for effecting a positive experience across the workplace
• Partners with FM, 3 rd party vendors and landlord
• Maintains conference rooms for cleanliness, assists with reservations and setup as needed
• Assist and advise employees on the best use of workplace and equipment. (AV, Wi-Fi, focusrooms).
• Support for new employee onboarding and orientation to the workplace
• Create engaging communications and training materials that drive experience
• Updates phone lists, building signage, prepares packages & creates shipment labels
• Ensure reception & guest areas are well maintained & stocked (newspapers, coffee, etc.)
• Ensure that when taking bookings for client meeting rooms they fully understand the requirements for the room including the number of people, the duration of the meeting, any food or refreshment requirements, any special equipment requirements any other similar requirements
• Where necessary, re-assign meetings to different client meeting rooms should last minute changes or requirements arise (e.g. different numbers of people) in order to optimize the usage of client meeting rooms
• Liaising with the cleaning team to ensure that the rooms are cleaned and free of all debris after completion of each meeting and before the start of the next meeting, and with all other relevant teams that the client meeting rooms and designated areas are kept clean and tidy at all times
• Ensure that all necessary equipment and facilities are in the rooms in good working condition including flip charts, white boards, markers
• Ensure business consumables are adequately stocked at all times with paper, pens and pencils
• Liaising with the audio visual team for all necessary IT, communication, audio, video, projection and ensuring that the technology within these rooms operates efficiently and without any problems
• Liaising with the hospitality team for food and refreshments, the audio visual team for IT, communication, audio, video, projection and other similar services
• Do all things reasonably possible to ensure that the standard of room and the services provided are as high as possible in order to minimize the impact to the client
• Coordinate with all necessary local suppliers to ensure that all meeting room requirements are met in full and on time. Regular and predictable attendance required to support the needs of the team and the client.

• High School diploma, GED, or equivalent required
• 2+ years of related working customer service experience preferred
• Friendly, customer service attitude & team player
• Ability to communicate effectively in both oral and written reports
• Proficient with Microsoft programs such as Excel, Outlook, Word, etc.
• Must be a US citizen

Location
:
Huntsville, AL

• Minimum of four (4) hours per day walking floors and conference/meeting rooms – monitor and oversee area to ensure shared spaces are stocked, maintained and…