Dispatch Operator-Maintenance

Overview

Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate personnel. Accurately communicates and dispatches work orders utilizing various communication devices. Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence.

Provides support in planning, scheduling, and organizing routine department activities.

Education: HS/GED with typing, computer applications and telephonic communications training.

Experience: Two years of directly applicable customer service support and dispatch experience. Must be proficient in excel, word, access, email and all office equipment. Must have excellent telephone etiquette.

Additional Skills/Abilities: Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure. Excellent communication skills both written and verbally. Knowledge of reading a map and giving verbal directions. Must have knowledge of safety codes and standards within initial 90 days of employment. Excellent decision making skills.