Customer Service Liaison

Job Summary

Our customer service liaison provides services by implementing administrative systems, procedures, and policies. S/He is also responsible for monitoring administrative projects.

• Responds quickly to a multi-line telephone system; answers and routes calls
• Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner
• Provides entry level administrative support including but not limited to data entry, filing, scanning, copying, and coordinating calendars
• Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties
• Gives pulled file requests to the appropriate personnel as requested
• Processes incoming searches/inquiries via email
• Coordinates meetings and organizes catering
• Maintains reception area(s) and conference room(s); keeps areas tidy
• Coordinates and implements office services (e.g., purchasing of office supplies)
• Communicates operating policies to customers and clients
• Responsible for presenting and obtaining results from customer surveys
• Obtain pictures, testimonials, etc to be used for marketing
• Assists with special events
• Performs other duties as assigned by supervisor
• Adheres to company policies and guidelines

EXPERIENCE

No Prior Experience Required.

EDUCATION

A high school diploma is required.

CERTIFICATIONS, LICENSES, INSURANCE

No certifications, licenses, or insurance are required.

KNOWLEDGE

No prerequisite knowledge is required for this position.

Skills

• Adaptable: displays the capability to adapt to new, different, or changing requirements
• Attentive to details
• Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Dependable and reliable: displays responsible behaviors at work
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Integrity: treats others with honesty, fairness, and respect
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks
• Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Professional: maintains a professional demeanor at work
• Reading: understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations
• Respectful: works effectively with those who have diverse backgrounds
• Team player: demonstrates the ability to work effectively with others
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
• Telephone skills, including a pleasant phone voice and etiquette
• Verbal communication: maintains open lines of communication with others
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written for

• This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.