Inside Sales & Customer Service Representative

About SunLight2®

SunLight2® is a U.S.

-based architectural LED lighting manufacturer specializing in high color accuracy, light for well-being, and Dim-to-Warm technology. Our products are designed for lighting showrooms, designers, architects, and hospitality specifiers who demand premium visual performance, aesthetic precision, and reliable engineering.

The Inside Sales & Customer Service Representative is responsible for managing and growing B2B accounts within lighting showrooms, interior designers, architects, and specification professionals. This role requires a strong understanding of the lighting industry and the ability to support specification-driven sales with both technical knowledge and proactive relationship management.

The ideal candidate has a minimum of five years of experience working with lighting showrooms and B2B customers, understands the architectural lighting sales cycle, and can confidently support both sales growth and customer service functions.

• Sales Development and Account Growth
  • Develop and maintain relationships with lighting showrooms, designers, architects, and specifiers.
  • Proactively reach out to existing and prospective B2B accounts to promote SunLight2® products.
  • Identify opportunities for showroom stocking programs, displays, and project-based sales.
  • Follow up consistently on quotations to increase conversion rates.
  • Support outside sales representatives and regional managers with account development strategies.
• Specification and Project Support
  • Assist specifiers with product selection, dimming compatibility, photometric data, and technical documentation.
  • Provide guidance on LED performance including CRI, CCT, lumen output, beam spread, and driver compatibility.
  • Track project timelines and maintain consistent follow-up to secure orders.
  • Coordinate with engineering and operations when technical clarification is required.
• Quoting and Order Management
  • Prepare detailed and accurate quotations in a timely manner.
  • Process sales orders and confirm pricing, lead times, and shipping details.
  • Monitor open orders and communicate proactively regarding status updates.
  • Ensure pricing policies and B2B account terms are followed.
• Customer Service
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Resolve order discrepancies and product concerns with accountability and follow-through.
  • Deliver a high-touch service experience aligned with a premium architectural lighting brand.
  • Build long-term relationships that encourage repeat business and account growth.
• CRM and Reporting
  • Maintain accurate records of all account activity within CRM.
  • Track pipeline opportunities, open quotes, and forecasted sales.
  • Provide weekly activity reports and performance updates to management.
  • Maintain organized documentation for showrooms and specification account.

• Minimum five years of experience in lighting showrooms and B2B sales.
• Proven experience working with architectural lighting products.
• Strong understanding of LED technology including dimming methods such as TRIAC, ELV, 0-10V, and driver compatibility.
• Experience supporting specification-driven sales cycles.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office and CRM systems.

• Experience working directly with architects, interior designers, and lighting specifiers.
• Familiarity with Title 24 compliance requirements.
• Ability to review specification sheets and IES files.
• Understanding of premium brand positioning within the architectural lighting market.

• Quote-to-order conversion rate.
• Revenue growth within assigned showroom and specification accounts.
• Customer response time and satisfaction.
• Accuracy of order processing.
• Growth in active B2B accounts.

Compensation

Base salary plus performance-based bonus.

Benefits Based On Company Policy.

This role offers advancement opportunities into senior account management or regional sales leadership as SunLight2® continues expanding within the architectural and specification lighting market.