Customer Service Associate - PT

Position Summary

Provides residents/guests with prompt, courteous service and general information while conveying a friendly, confident, positive attitude at all times. Coordinates all aspects of activity registration in person and by telephone. Customer Service Associates distribute Association information, promote in‑house programs, check participants in, and act as an ambassador for the community. Each associate ensures that all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of SCCAH, the Administration Department, and the Management Company.

• Processes and coordinates all aspects of program reservation and registration, verifies resident status and confirms program availability.
• Collects and tracks monies for participant registration using the Point of Sale/Recreation Registration system, and provides a receipt to all residents.
• Handles all aspects of the registration system, including updating, adjusting, voiding, correcting information, opening and closing shifts, reconciling daily cash, and providing accurate reports.
• Legibly records paid resident names onto appropriate program rosters or day‑trip itineraries with accuracy and efficiency.
• Performs clerical duties such as phone, fax, word processing, creation, and photocopying of office materials.
• Maintains activity desk information forms as needed—flyers, refund forms, handouts, room reservation forms, etc.
• Accurately processes cancellations, refunds, program rosters, and waiting lists, filling program openings promptly.
• Checks resident files for verification of registration receipts when a receipt is misplaced or a name was not recorded properly.
• Makes program reservation confirmation calls with accuracy and efficiency.
• Interacts with residents and members of the public, coordinates inquiries, retrieves voicemail messages for the Customer Service desk, answers program questions, and directs telephone inquiries to appropriate CAM, Restaurant, Sales, and Administration departments.
• Assists with administrative clerical duties as directed and completes assignments and tasks in a timely manner despite interruptions.
• Attends all mandatory workshops and employee meetings as requested.
• Maintains a professional appearance and uniform.
• Uses Microsoft Word, Excel, Outlook email, and other office equipment with proficiency.
• Works independently without supervision and completes tasks with detailed accuracy.
• Lifts items weighing up to 20 pounds as required.
• Is CPR and AED certified or willing to become certified.
• Works extended hours including weekends, evenings, and holidays as necessary.
• Performs all other duties as assigned.

High School graduate or equivalent.

Proficiency using Microsoft Word, Excel and Outlook email; strong interpersonal and communication skills; detailed proficiency on all tasks.

Two to three years of prior experience in a retail business or cash‑handling environment.

As a full‑time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and other company functions.

$16–$17 per hour, based on experience.

The above information on this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to assign or reassign schedules, duties and responsibilities to this job at any time.

We may utilize an AEDT in connection with the assessment of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics relevant to the position, including skills, experience, and competencies.

Candidates who require an alternative selection process or a reasonable accommodation may request assistance through national

Candidates residing in New York City may request information about the AEDT, its data collection, sources, and retention policies by contacting national We will respond in accordance with Local Law 144 within 30 days.