Engagement Specialist

Overview

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms.

Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location:

This position is on-site y’s Medical Center.

• Represents BCInsourcing as Company Ambassador to our client by engaging in purpose-driven dialogue with the department leaders, providing support while exercising independent judgment to cultivate effective business relationships, and maintaining rapport with all case partners and the client’s employees.
• Participates in providing SME-certified-license knowledge in clients’ HR/Benefit meetings, NEO presentations, and group meetings for client’s managers to navigate the concerns of their department’s employees.
• Makes independent decisions regarding outreach strategy while participating in the client’s initiatives and projects related to total rewards.
• Creates an approachable environment in primary and secondary workplace locations, traveling as necessary or operating remotely, to engage and counsel employees about their core and voluntary benefit options and coverages.
• Exercises self-driven time management to efficiently respond to face-to-face impromptu service requests and provide timely answers to client and employee questions.
• Responsible for analyzing census data to create a customized reach-out strategy meant to effectively connect with newly hired and existing employees to conduct personalized one-on-one comprehensive benefit review sessions.
• Responsible for accurately inputting and capturing employee enrollment decisions, using appropriate system platforms or paper application processes, and following Life and Health licensure regulations and BCInsourcing’s quality assurance.
• Participates in developing communication strategies to achieve the client’s goals in their changing environment while using professional verbal and interpersonal communication and active listening skills in order to effectively educate employees and interact with client partners.
• Responsible for developing and growing a professional work environment including prompt coordination with a supervisor or other appropriate parties including the client’s management team, when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately.
• Obtains and maintains an active Life, Health, and Accident Insurance Producer’s License including timely continuing education, and meets other licensing requirements and documentation, as directed by BCInsourcing’s Licensing guidelines. Serve as subject matter expert on mechanics of insurance to advise the client’s leadership and employees. Promptly notifies BCInsourcing’s Licensing Specialist of any information or situation that may impact active licensure or appointment status.
• Maintains a working knowledge of the client’s annual open enrollment process for new and/or existing employees. Adapts to annual open enrollment periods and special projects by adjusting a self-guided work calendar to meet the needs of the client’s employees including evenings and weekends, traveling as necessary.
• Performs other responsibilities as requested by supervisor or client.

MINIMUM EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Must have and maintain a valid driver’s license to travel to client sites
• Proven relationship-building experiences and professional communication skills
• Demonstrated self-directed work ethic to successfully represent the company at the client location with limited and offsite supervision
• Professional work experience…