Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
This position serves as an Enrollment and Eligibility Specialist for the Patient Administration Section (PAS). The MSA determines eligibility for VA healthcare benefits which requires an extensive knowledge of VA laws, directives, policies, and procedures. MSAs provide record keeping and administrative support for the following areas:
Eligibility & Enrollment, Emergency Department, Environmental Health Registries, Centralized Check-in, Appointment Scheduling and Beneficiary Travel Section.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties:

* MSAs will serve as experts and support the management information components of all health eligibility programs.

* The MSA will be assigned work and/or receive training with the objective of acquiring the qualifications needed to successfully facilitate all administrative aspects of the enrollment process, health eligibility determinations and related aspects of health benefits administration as well as successfully performing a wide range of administrative functions in support of both administrative and clinical service lines.

* This includes not only entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety. Local input is compared with the Health Eligibility Center (HEC) in Atlanta, GA and also will affect the data entry for encounter entries that go to Austin for workload credit. The MSA must review the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters.

* Reviews, verified, and analyzes data submitted for consistency with financial and program objectives in adherence to VA directives.

* MSAs must enter all information into the data base for determination of the eligibility status for Healthcare:

* Patient Demographic Data

* Patient Data
* ]Emergency Contact Data

* Employment Data

* Insurance Data

* Military Service Data

* Eligibility Status Data

* Family Demographic Data & Income Screen Data

* Ineligible/Missing Data

* Eligibility Verification Data

* MSAs will also assure that all new veterans to the system are registered within 5 business days of receipt of their application. All new eligible applicants will be offered an opportunity to schedule a new patient appointment with the appropriate clinic in adherence to local and national guidelines and policies.

* MSAs are expected to provide exceptional customer service by exceeding the customer's expectations. The MSA will actively listen to customers with respect and empathy; will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem. The MSA will be flexible, adaptive, and enthusiastic to exceed the customer's needs.

* Facilitate the process of issuing enrolled Veterans a Veteran Health Identification Card.

* Determine veterans' eligibility for beneficiary travel reimbursement from their residence on record to the closest VA facility that offers the service by privately owned vehicles or common carrier & processes eligible travel claims. Denies travel reimbursement to ineligible applicants, providing a brief explanation for the denial and provides rights to appeal.

* MSAs will be required to perform their primary role and related aspects of health benefits administration in direct support of Emergency Department operations such as enrollment & eligibility, registration, pre-registrations, decedent affairs, admissions & inpatient movements and all aspects of scheduling (including the checking in of scheduled and unscheduled appointments). MSAs will coordinate facility transfers both internal and external.

* MSAs must be able to interpret and communicate requirements of VHA scheduling directives and complete accurate scheduling responsibilities and assist in training other MSAs as follows:

* Schedule appointments in a timely manner. All appointments will be made with the patients input.

* Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated…