Seasonal Part-Time Customer Advocate

Seasonal Part‑Time Customer Advocate

Foundever is hiring an active Marshall University student for a seasonal, part‑time role as a Customer Advocate for Intuit Turbo Tax users. The position offers a custom schedule, $18 per hour, paid professional training, and a career path with growth opportunities.

As a Customer Advocate you will be the first point of contact for Turbo Tax customers, delivering professional, high‑quality service. You will refine communication skills, collaborate with a team, and sharpen leadership and workplace confidence.

• Custom schedule that fits your school and personal life.
• $18 per hour plus advancement opportunities.
• 100% paid professional training.
• Flexible work hours (approximately 8 AM–12 AM ET).
• Learn new skills and gain robust knowledge for career growth.
• Develop leadership capabilities and workplace confidence.

• Create high‑quality customer interactions in support of Intuit’s Turbo Tax product.
• Handle inbound service calls—no cold calling.
• Drive customer satisfaction by providing a world‑class experience.
• Navigate multiple systems and tools designed for support.
• Participate in ongoing training and skill development.

• Active enrollment as a Marshall University student.
• 18 years of age at the time of starting with Foundever.
• Pass a background check.
• Strong written and verbal communication skills.
• Passion for helping people and a can‑do attitude.
• Ability to research, analyze, and determine appropriate actions in various situations.
• Experience working independently and as a team.
• Comfortable being on camera with customers.
• Comfortable operating in a quiet, distraction‑free work location with high‑speed internet via a hard‑wired connection.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.