Service BDC Representative

At Mercedes-Benz of Huntington, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Mercedes-Benz of Huntington is the perfect career choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying customers of vehicle recalls and overdue service.

Benefits:

• Medical and Dental
• 401(k) Plan
• Growth opportunities
• PTO and Paid holidays
• Career Development

Responsibilities:

• Make outbound and receive inbound customer calls and establish follows-up with service appointments
• Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
• Follow up with leads that are not ready to make an appointment or no-shows
• Utilize dealership-specific service-related software
• Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues
• Be friendly, professional, courteous, and efficient when working with all customers and employees

• Previous roles based on strong customer service experience
• Dealership experience is helpful
• Must have strong computer skills

* Schedule is full-time and does include Saturdays.

Compensation details: 19-20 Hourly Wage

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