Associate Supervisor

Associate Manager – Associate Supervisor at Green Drop Charitable Donations

Green Drop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco‑friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre‑owned items away from landfills and back into closets and homes for reuse.

As an Associate Manager, you will lead a team of associates to provide exceptional service to donors and maintain operational excellence across multiple sites. This role requires strong leadership, customer service, and organizational skills in a dynamic, purpose‑driven environment.

• Train and coach the Associate Manager in Training role, new team members and existing team members on all company policies and procedures.
• Actively engage in the field with direct oversight to 20–30 sites on a regular basis.
• Manage all direct report functionality of an Area Manager, including hiring, coaching, counseling, firing duties, tracking time, and other people‑management needs.
• Support the Area Manager by reviewing applications, conducting interviews, selecting talent, and completing onboarding activities.
• Manage supplies, assets, and all maintenance requests at each site and ensure timely pickup requests are communicated.
• Interact independently and collaboratively with donors while exercising good judgment and maintaining a positive, customer‑focused disposition.
• Build a culture of customer service by providing friendly, helpful, and efficient service in every interaction.
• Assist donors and truck drivers with donated merchandise, unloading donations, and maintaining respectful treatment of items.
• Work efficiently and call for additional assistance as needed while following safety standards.
• Enforce safety protocols, report hazards or injuries, wear a tablet holder when recording donor information, and maintain organized stock rooms.
• Complete and send daily and weekly supply needs to the Area Manager and perform other duties assigned by management.

• High school degree or equivalent.
• Minimum of 2 years in a supervisory customer‑service role leading 10 or more team members.
• Ability to lead and manage effective teams and lead within a team environment.
• Demonstrated customer service skills and ability to identify problems and recommend solutions.
• Attention to cleanliness, organization, and detail.
• Reliable transportation, commitment to attendance, punctuality, honesty, and integrity.
• Excellent verbal and written communication skills.
• Ability to set priorities, meet deadlines, multitask with minimal supervision, and maintain confidentiality.
• Basic math skills and working knowledge of Microsoft Office (Word, Excel, Outlook).
• Willingness to work a flexible schedule and a clean driving record.
• Ability to work within Saver’s culture.
• Physical capability to reach overhead, push/pull, stand, bend, crouch, use hands repeatedly, and lift up to 50 lbs.
• Non‑Exempt (FLSA).
• Cell phone and/or laptop for data entry and communication.
• Ability to travel between 20–30 sites on a regular basis and occasionally travel by air within the U.S.

• Comprehensive health coverage (medical, dental, vision) at a reasonable cost; specialized health programs.
• Paid time off: sick pay, vacation (1–2 weeks), 6 paid holidays plus 1–2 floating holidays.
• Team‑member discounts up to 50% off store merchandise.
• Flexible spending accounts for eligible health and day‑care expenses.
• Employee Assistance Program (EAP) with free tools and resources.
• 401(k) plan with generous company matching contributions.
• Life insurance (company‑provided with optional supplemental plan).
• Performance merit increases.
• Strong organizational culture and commitment to diversity, inclusion, and safety.

Remote within specified geographic area including multiple U.S. locations (White Plains, NY;
Huntington Station, NY;
Totowa, NJ;
Jersey City, NJ;
Lake Grove, NY; Springfield, NJ; Metuchen, NJ; Bensalem, PA; Wethersfield, CT; West Hartford, CT; Leominster, MA).

• Seniority Level: Mid‑Senior.
• Employment Type:
  
  Full‑time.
• Job Function:
  Other.
• Industries:
  Transportation, Logistics, Supply Chain and Storage.
• Employer is an E‑Verify employer.