Program Director of Person-Centered Services

Overview

Salary $83,000 to $92,000

Specific Responsibilities

• Intake, Eligibility, Discharge & Admissions Oversight

• Manage all incoming requests for OPWDD services and determine preliminary eligibility through review of clinical documentation, psychological evaluations, psychosocial histories, DDP clearance, and psychiatric assessments when required.
• Conduct interviews with the people supported, families, advocates, and CCOs to review applications, entitlement status, and program options.
• Ensure all applications are completed, documented, and maintained in agency systems; track each applicant’s progress from initial referral through placement.
• Distribute completed and eligibility-verified applications to the appropriate program departments.
• Collaborate with department leaders (Residential, Community Habilitation, Day Habilitation, Family Care) to identify program vacancies and discuss placement opportunities.
• Maintain and update waitlists for all OPWDD-funded programs, HCBS Waiver services, CCO referrals, residential schools, and agency contracts.
• Schedule and coordinate screening meetings, ensuring participation from required team members (individual, family/advocate, BIS, RN, Care Manager for IRA, QIDP for ICF, Director of Entitlements, and Program Coordinator).
• Ensure accurate and timely completion of screening documentation and follow-through on recommendations.
• Facilitate timely placement of eligible individuals to avoid service delays and support accurate billing and reimbursement.
• Provide operational and administrative oversight of the discharge process across OPWDD programs.
• Provide oversight of the DPP (Developmental Disabilities Profile) process, ensuring timely updates, accuracy, and compliance with OPWDD standards.
• Oversee OPWDD requirements related to intake, eligibility, documentation, and program transitions to ensure agency-wide adherence.
• Manage and update the Choices system, ensuring accuracy of openings, referrals, program capacity, and required status changes.
• Provide administrative guidance and training to QIDPs on intake, screening, and discharge procedures.
• Promote cross-training among QIDPs to strengthen operational continuity and improve understanding of the end-to-end intake/discharge process.
• Maintain strong relationships with DDROs and OPWDD Transition/Movement Coordinators to support referral flow, program visibility, and regulatory alignment.
• Participate in regional and statewide intake committees to ensure compliance with OPWDD documentation standards and best practices.
• Collaborate with billing and fiscal departments to ensure accurate coding, documentation, and reimbursement for OPWDD-funded services.
• Other duties as requested by Divisional Director or Designee.

• In Partnership with the IDD administrative leaders Identify opportunities for new programs or expansion of existing services based on community needs and strategic priorities.
• Assist with RFPs, site selection, and coordination with architects, contractors, and OPWDD for new program development.
• Lead family and resident engagement meetings to support program planning and transition readiness.
• In Partnership with SCO Business Operations Team Oversee completion of regulatory documentation including CON-1, Padavan Process, PPA, and OPWDD services requests.
• Ensure all OPWDD regulations are met prior to pre-opening surveys and program launches in Partnership with the designated Program Director.
• Provide training and support to intake staff and QIDPs on eligibility, documentation, and the Front Door process.

• Provide direct supervision and clinical support to QIDPs across all programs.
• Ensure timely review and approval of person-centered program plans, CFAs, and Staff Action Plans.
• Guide QIDPs in meeting OPWDD and CMS regulatory requirements, including DDP2s, History Books, and service documentation.
• Coordinate with clinical consultants (OT, PT, Speech) to ensure integrated care planning.
• Conduct audits of QIDP documentation and provide feedback for continuous improvement.
• Support QIDPs in MyEvolv documentation and…