Associate Team Leader

Overview

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and want to make a meaningful difference in your community, our door is always open.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule up to 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

Pay Range: $11.00 - $29.00 per hour. Local minimum wage laws apply. Eligible associates may participate in incentive plans and benefit programs, including medical and retirement options where applicable. Specific benefits may require eligibility.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• 401(k) plan and Employee Stock Purchase Plan eligibility

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We strive to create a connected culture where trust, care, and connections help everyone feel safe bringing their authentic selves to work and belonging to a larger team.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

This description reflects information provided in the job posting and does not include external postings or non-relevant items that may appear in the original HTML content.