POS Help Desk

Overview

The IT Support Specialist provides frontline technical support to restaurant teams, ensuring all in‑store technology—especially POS and kitchen systems—runs smoothly. This role handles incoming support requests, troubleshoots issues remotely, and partners with internal IT teams and vendors to keep restaurant operations uninterrupted.

• Serve as the primary contact for restaurant technology issues, including POS, kitchen display systems, networking, and hardware.
• Diagnose, resolve, and track technical incidents using support tools and internal ticketing systems.
• Deliver remote support via phone, email, and messaging with a focus on fast, accurate problem resolution.
• Escalate issues appropriately and maintain clear communication with teammates, leadership, and vendors.
• Perform system configuration, software installs/upgrades, workstation imaging, and user account administration.
• Document solutions, update knowledge base articles, and ensure thorough ticket notes and follow‑up.
• Coordinate warranty repairs and validate completed work.
• Contribute to shift handoff updates and maintain a strong service‑oriented relationship with restaurant staff.
• Support an operating schedule that may include evenings, weekends, and holidays.

• Associate degree or equivalent technical training required.
• 2+ years of technical support or help desk experience preferred.
• Familiarity with POS systems or restaurant technology highly desirable.
• Working knowledge of desktop hardware, networking basics, Windows 7/10, and common peripherals.
• Strong communication skills and a customer‑first mindset.
• Ability to troubleshoot systematically and document resolutions clearly.
• Comfortable prioritizing multiple issues in a fast‑paced environment.
• Team‑oriented, self‑motivated, and able to work independently.

• Certifications such as A+, Network+, ITIL, or MCP.
• Experience in retail or hospitality, ideally within multi‑unit environments.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.