IT Manager

Summary

The IT Operations Manager plays a key role in driving operational excellence and supporting the effective delivery of IT services. This position also includes developing and maintaining strong vendor relationships. Serving as a connection between IT operations and business needs, the manager contributes to planning efforts, resource coordination, and aligning IT services with organizational priorities to support ongoing improvement and innovation.

Karman Space & Defense provides concept-to-production solutions for mission‑critical systems on spacecraft, launch vehicles, missiles, hypersonics, and integrated defense systems. We believe that solving the industry’s most complex and mission‑critical challenges requires relentless determination and a willingness to push the boundaries of possibility. Karman Space & Defense brings to bear unparalleled production capabilities, unmatched engineering expertise, and unflinching analysis to render the impossible, possible.

• Medical, Dental, Vision
• Company Paid Life Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement*

• Establish and maintain IT service management (ITSM) frameworks, leveraging industry standards such as ITIL.
• Monitor service performance metrics and ensure alignment with defined SLAs and KPIs.
• Drive service delivery excellence through continuous improvement initiatives.
• Oversee IT service desk operations, ensuring efficient incidents and service request resolution.

• Effectively manage IT resources, including staffing, budget, and equipment, to meet organizational demands.
• Ensure the IT team is equipped with the tools and support necessary to deliver high‑quality services.
• Oversee procurement processes to ensure cost‑effective acquisition of IT products and services.

• Define and monitor IT operations, service, and vendor management KPIs.
• Conduct regular audits and assessments to identify improvement opportunities.
• Champion best practices and foster a culture of continuous improvement within IT operations.

• Participates in developing and implementing comprehensive IT operations, service management, and vendor management strategies that align with the organization's business objectives.
• Oversee the execution of IT initiatives, ensuring they are delivered on time and within budget.
• Identify and utilize emerging technologies to enhance business operations and improve efficiency.
• Align IT objectives with business goals to promote innovation and gain a competitive advantage.

• Collaborate with business units to understand IT needs and deliver tailored solutions.
• Communicate IT plans, progress, and achievements to senior management and stakeholders.
• Foster cross‑functional collaboration to ensure seamless integration of IT services.

• Foster a culture of compliance and accountability across the organization.

• Ensure IT systems and infrastructure's reliability, stability, and performance.
• Lead incident response efforts, minimizing disruptions and ensuring business continuity.

• Foster strategic partnerships with key vendors to drive innovation and service excellence.

• Assists in developing and implementing comprehensive cybersecurity policies, procedures, and controls aligned with NIST SP 800‑171, NIST SP 800‑53, and CMMC frameworks.
• Ensure policies are effectively communicated and integrated across all departments.
• Plan and oversee internal and external audits to evaluate SOX, NIST and CMMC standards compliance.

• Required
  
  Education:
  
  Associates Degree in Information Technology, or a related field (or relevant experience)
• Preferred Education:
  
  Bachelor's degree in Information Technology, or a related field
• Minimum of 5‑10 years of progressive experience in IT operations, service management, or vendor management, including at least 5 years in a leadership role.
• In‑depth knowledge of IT infrastructure,…