Customer Service Representative​/Call Center

Customer Service Representative / Call Center

We’re hiring PART‑TIME/FULL‑TIME CUSTOMER SERVICE REPRESENTATIVES! Are you an empathetic, people‑person who can close the deal and create memorable experiences? Waterworks Aquatics is looking for exceptional customer service representatives that can register new customers and provide outstanding service over the phone and in person.

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

• Competitive compensation for doing something fun
• Advancement opportunities for strong individuals
• Flexible work schedules to accommodate existing commitments
• Full‑time benefits package including dental, vision, disability, 401(k), and sick pay
• Team appreciation days, events, and free food throughout the year

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for families. You will build relationships, retain families, and create a warm, welcoming experience. It is required to work one day per week in our Irvine location.

• Create relationships with new and existing families both in person and over the phone to drive loyalty and retention
• Demonstrate empathy in interactions with families
• Register, schedule, take payments, and problem‑solve family accounts at the front desk and verbally, over the phone
• Provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support lesson registration goals
• Maintain high customer satisfaction ratings based on company criteria
• Handle customer concerns, provide appropriate solutions, follow up to ensure resolution
• Recommend additional services by understanding customer needs
• Maintain a clean and safe facility at all times
• Boost morale and help sustain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge of all programs and facilities
• Assist with time‑sensitive projects by deadlines
• Provide effective rebuttals to customers who may not see the value in year‑round swimming
• Stay up to date with and pass all continual training by deadlines
• Work weekends (required)

• At least 17 years old
• At least 2 years of customer service experience
• Required to work one day per week in our Irvine location
• Minimum of a high school diploma
• Strong passion for helping others
• Strong background in customer service
• Proficient typing, at least 40 WPM
• Ability to “close the deal” and acquire new families
• Ability to multi‑task, prioritize, and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Strong communication skills, in person and over phone
• Ability to actively listen
• Can adapt and respond to different personalities
• Professional and courteous with customers

• Positive mindset and team player
• Strong conversationalist who is personable and connects with people
• Critical thinker who empathizes with families to ensure a positive experience
• Confident, adaptable, ambitious, and an achiever
• Committed and reliable
• Teachable, respectful, outgoing, and motivated
• Open to receiving feedback and eager to learn