Level 2 Infrastructure Engineer

Responsibilities

• To provide proactive support and monitoring to Telefónica Tech MS hosted environments
• To triage and help resolve issues raised by customers and internal users
• To provide second line support to an RDS environment
• Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms

• Experience of working to ITIL processes
• An ability to work to tight deadlines and manage priorities
• Experience of working within a dedicated IT department
• An understanding of Virtualisation and backup technologies
• An understanding of Active Directory & Group Policy Management
• Service Desk software experience
• Experience of working with Blue Light Services
• Excellent communication skills both oral and written
• Must be able to work on initiative and as part of a team
• Must have a drivers licence and access to transport as visits to internal sites may be required

• ITIL v3 foundation or higher
• VMware deployment of Virtual Machines
• Automated Patch management third-party tools
• A methodical troubleshooting approach and strong attention to detail
• Active Directory Management
• Group Policy Management

• Windows Group Policy creation and management
• Windows Terminal Server Environment Support
• VMware accreditation
• Exposure to Storage and SAN Fibre management

Telefónica Tech (part of the Telefónica Group) is a leading Next Gen Tech solutions provider with a diverse team and global footprint. The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Monday to Friday (37.5 hours per week) based on rolling shift pattern typically: 07:00–15:00, 08:00–16:30, 14:30–23:00. 2.5 hours weekend work required on either a Saturday or Sunday 1 in 3 weeks. Due to location, access to own transport is essential.

Must meet BPSS, Security Clearance and NPPV3 Clearance as a requirement of the role; any offer would be conditional upon successful clearance checks.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.