Technical Support Engineer Laser Specialist

Technical Support Engineer Laser Specialist

Technical Support Engineer Laser Specialist – Videojet Technologies (Hybrid, Huntington)

Videojet Technologies is a world leader in product identification. This role delivers technical assistance regarding laser technology to customers and internal teams, while upskilling the support staff.

• Act as the primary internal contact for all laser‑related queries across Service and the wider business.
• Provide accurate, efficient, and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
• Upskill and support the technical support team on laser technology.
• Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
• Maintain consistent, detailed logs and records of customer enquiries and service activities.

• Highly motivated with strong interpersonal and customer care skills.
• Ability to deliver exceptional technical support in a clear and professional manner.
• Strong attention to detail to maintain accurate records and follow service processes.
• Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
• Willingness and capability to train and support colleagues on laser technology.

• Professional onboarding and training options.
• Powerful, welcoming team.
• Career coaching and development opportunities.

Entry Level

Full‑time

Information Technology / Printing Services

Huntington, England, United Kingdom (Hybrid)

Videojet, part of the Product Quality & Innovation segment of Veralto, values diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability or age.