Customer Service​/HR Apprentice

Position: Customer Service/ HR Apprentice
Location: Wyton

This is an excellent opportunity for an enthusiastic individual to begin their career as a Customer Service & HR Apprentice, gaining hands-on experience across customer service, reception, and HR support. The Customer Service & HR Apprentice role offers broad exposure to day-to-day business operations, making it ideal for someone who enjoys variety, learning new skills, and supporting people across the organisation.

As a Customer Service & HR Apprentice, you will work closely with reception and HR teams, supporting internal staff, visitors, and customers while developing valuable workplace skills. Based in a busy office environment in Cambridgeshire, this permanent Customer Service & HR Apprentice position supports an apprenticeship pathway with opportunities for future progression within HR. The Customer Service & HR Apprentice role is well suited to someone keen to learn, grow, and build a long-term career.

Main Responsibilities:

* Support reception duties including answering calls, greeting visitors, and managing sign-in processes.

* Assist with preparation and management of sample packs, letters, and stock rotation.

* Provide administrative support for HR activities including absence, holidays, payroll paperwork, and reporting.

* Help organise interviews, meetings, training sessions, and internal events.

* Support exhibitions, career fairs, roadshows, and wellbeing initiatives.

* Assist with website enquiries and system data entry when required.

* Maintain tidy working areas including shredding, filing, and end-of-day office checks.

* Provide general support to HR and the wider business as needed.

Skills/

Experience:

* GCSEs (or equivalent) in Maths and English at grade C/4 or above.

* Strong interest in customer service and a desire to progress through an apprenticeship.

* Confident telephone manner and professional communication skills.

* IT literate with experience using Microsoft Office, email, and internet systems.

* Self-motivated with a willingness to learn and develop new skills.

* Ability to work independently and as part of a team in a busy office environment.

* Strong attention to detail and ability to manage multiple tasks.

* Right to work in the UK; driving licence and own transport desirable due to location.

Salary &

Working Hours:

* Salary:
Apprenticeship salary, dependent on experience.

* Hours:

Monday to Friday, 08:30 – 17:00 (one day per week finishing at 16:30).

* Contract:

Permanent apprenticeship role.

* Location:

Office-based in Cambridgeshire.

Benefits:

* Structured apprenticeship with clear development and learning outcomes.

* Opportunity to gain experience across customer service, HR, and administration.

* Supportive working environment with exposure to internal events and projects.

* Potential progression into further HR-focused apprenticeships