Customer Service & HR Apprentice

Position: Customer Service & HR Apprentice
Location: Wyton

Customer Service & HR Apprentice

We have a fantastic opportunity for a Customer Service & HR Apprentice based in St Ives PE28 Cambridgeshire. This amazing opportunity will provide support to HR, Reception and the Company.

You will have access to a huge amount of training to enhance your entry to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR and beyond over the years.

This position would suit a recent school or college leaver looking for an opportunity to get into HR

Location:

St Ives PE28, Cambridgeshire

Hours:

Monday-Friday 08:30-17:00 (one day tbc until 16:30) – 37 hour week

Salary: £7.55ph (Moving to £8ph in April)

Major Challenges

* The major challenge of this role will be to ensure time is set aside and used to complete weekly amount of hours required for the apprenticeship

* To provide a variety of supporting tasks to reception, the company and HR

* To Learn as much company knowledge as possible to be able to speak to customers and attend occasional events/roadshows

* To build relationships with agencies that we use and co-ordinate several meetings at once using a mix of methods including paper diary and outlook

* To want to progress to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR.

Key Responsibilities and Deliverables

* Assist Reception with sample packs (check in weekly if they need assistance with these or any sample making)

* Post – Sample letters – assisting reception when required

* Restock Tape sample Mini rolls cupboard – please check samples are kept tidy and stock is rotated (shelf life) Please check all mini rolls have core labels inside when supplied by the warehouse (fortnightly)

* Assist with incoming calls for reception (be extra alert on Wednesdays and Fridays) taking the name, checking for the account manager before transferring

* Front door and sign-in visitors - back up for reception (daily)

* Support exhibitions, career fayres, internal events and Roadshows often participating or at least managing the preparation

* Support internal meetings and training arrangements

* Organise interviews

* Support with the wellbeing hub

* Support with HR admin including payroll paperwork such as absence and holiday forms and logging.

* Support and provide reports for the T&A system called sign in

* Support HR and the business with ad hoc meeting arrangements

* Support with chasing tape/proforma box (weekly)

* End of day – Close blinds in UK Sales office, Turn off printers, Shut TV down, turn off Alexa (daily)

* Website enquires – to assist with loading these on the system (or when short-staffed)

* Shredding from HR – Please check in with Linda as well (weekly)

* Shredding from Sales and remove converted quotes and shred (weekly)

* Empty Shredder (at least weekly) and when required – keep area by shredder clear and tidy

Other Responsibilities

* To act in an honest and ethical manner at all times

* To communicate clearly and professionally with colleagues

* To comply with company and H&S guidelines with particular reference to lifting heavy goods and cleanliness in the workplace

* To undertake any other reasonable but related task to aid the efficient running of the company

* To keep all matters relating to the organisation confidential and not

disclose or copy information inappropriately.

* To adhere to Staff Handbook guidelines and procedures.

* To conduct yourself in the manner of the organisations Values.

Person Specification

Education and Qualifications

Maths and English to a minimum of GCSE/T Levels or equivalent standard with C/4 grades or above

To want to be a L2 Customer Service apprenticeship

A keen interest to develop in HR

The ability to speak one or more languages in addition to English is desirable

To be working towards a L2 Customer Service apprenticeship

Business Studies L2/3

Knowledge and Skills

Excellent telephone manner

Computer literate, confidence in use of MS Office, internet and email

Experience of the following:

customer service