Customer Service Advisor

Customer Service Advisor
Huntingdon | Monday - Friday, 9.45am – 6.00pm | £24,310 per annum | Permanent
We’re partnering with a well-established Huntingdon based company that’s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you’re an experienced call handler or have a solid background in customer support.
In this role, you’ll be the friendly and professional voice of the business - the first point of contact for customers. You’ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression.
Responsibilities:
 
* Answer high volume of incoming calls efficiently and deliver an exceptional customer experience.
 
* Make outbound calls when required to follow up on enquiries or provide updates.
 
* Accurately record, update, and maintain customer details in internal systems.
 
* Handle and resolve customer queries where possible or refer to the right team.
 
* Follow company processes and compliance standards at all times.
 
* Contribute to a collaborative, positive team culture.
Requirements:
 
* Previous experience in a call handling or customer service environment.
 
* Excellent communication skills, both verbal and written.
 
* Strong attention to detail and accurate data entry skills.
 
* Calm, empathetic, and professional approach under pressure.
 
* Confident using IT systems and quick to learn new software.
 
* A proactive, positive attitude and a strong team focus