System Administrator

About Us

Vantify are leading the way in revolutionising integrated compliance software, services and intelligence solutions. With a mission to help clients enhance visibility, increase productivity and reduce risk, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes & facilities management.

Our dedicated team of professionals combine deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.

Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. Vantify are not just your safety partner but also your pathway to success.

We're on the lookout for a dynamic and ambitious System Administrator to join our team at the St Ives head office! If you have a keen eye for detail, strong IT skills, and an outstanding telephone manner, we want you! We're seeking someone who takes pride in their work and is ready to make an impact, bringing energy and excellence to every task.

If you're ready to thrive in a fast-paced, rewarding environment, we'd love to hear from you!

As a System Administrator at Vantify, you will be responsible for managing and maintaining essential internal systems through a variety of administrative tasks. This includes adding and managing users, maintaining client and property data, responding to client queries and providing ongoing support for new system users. You will also liaise with clients and suppliers to ensure accurate data entry, troubleshoot system issues and assist with client onboarding.

This role is ideal for someone who excels in administrative tasks and enjoys being the central point of contact for both internal teams and clients.

• Administrate and manage internal software systems by adding users, managing system relationships, maintaining client data, adding property information and uploading site information.
• Ensure that all data entered into the system is accurate and updated as needed to reflect current client and project status.

• Respond to a variety of general queries from clients and users within the Service Level Agreement (SLA).
• Answer calls to the administration support line promptly, ensuring that support is provided in a timely and effective manner.
• Act as the first point of contact for new system users, providing them with the necessary training and guidance.

• Regularly liaise with clients and service providers to collect and ensure that all relevant data is accurately entered into the system.
• Collaborate with clients to verify and maintain up to date records, ensuring system integrity.

• Troubleshoot issues with the system and identify solutions to resolve any technical or operational challenges that arise.
• Provide ongoing support to both users and clients, addressing any system issues as they occur.

• Support the contract manager during the mobilisation of new clients, ensuring a smooth transition and onboarding process.
• Provide client reports, assist with the training of suppliers and client users and manage the onboarding of new suppliers.
• Follow up with clients and suppliers to ensure that all necessary steps are completed in a timely manner.

• Carry out various administrative tasks and support queries to ensure the smooth running of the team's daily operations.
• Assist with chasing up suppliers and clients to ensure timely updates and actions are taken in line with agreed SLAs.

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well‑considered feedback. We continuously strive for improvement by being open to challenge, being curious and…