Sales Manager

Overview

Position Title: Sales Manager
Department: Sales
Reports to: General Manager

Position Summary: Sales Manager is responsible for meeting the dealership’s budget for gross profit, volume and customer satisfaction standards.

• Recruiting / Selection of Candidates:
  Identify sources for sales staff; interview, pre-employment screening, reference checks; select candidates who have the skills and abilities to meet the dealership’s production and customer service standards. Maintain proper staff levels (14-16).
• Orienting And Training The Selected Candidates:
  Orient the staff to the department, set expectations, set up office, voice mail, etc.; conduct on-going training to ensure adherence to our established selling procedures, road to a sale, tour of dealership, etc.; conduct product knowledge, prospecting, overcoming objections training; schedule salesmen in a fair, equal manner to include working service drive (7:00 am) 8:00 am – 3:00 pm; conduct 1:00 pm sales meeting every day.
• Sales Production:
  Must achieve or exceed budget on volume, gross and customer satisfaction; develop plans to achieve budget; enforce guest log to ensure all opportunities are accounted for and followed up; thank all guests for coming in and ensure proper procedures (road to a sale); inform guests of right from the start, brochure and give them first service appointment Free card; help the sales staff manage their time to maximize their efforts;
  
  review sales staff daily planner and ensure proper follow up; enforce road to a sale and tour of dealership; follow up with sales staff regarding achievements and deficiencies; counsel with staff as necessary; develop positive relationships within the Auto Group, F&I, Accounting, Pre-Owned, Operators, etc.; ensure knowledge of rebates, dealer cash, MPA and programs; keep expenses in line as outlined by budget;
  
  keep inventory in line as per guidelines; order vehicles to conform to quick sale stages; keep Floor Plan Inventory clean and updated; attend scheduled meetings and maintain punctuality.
• Supervising And Motivating The Sales Staff:
  Develop future assistant managers through job growth and performance; evaluate staff; be a role model; treat all salespeople fairly.
• Administration:
  Merchandising, maintain organized inventory, lot control, ensure cleanliness of offices and facility, ensure ad units are ready for delivery, manage lot and vehicle presentations, keep vehicles in proper parking spaces, monitor facility cleanliness and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities Required: High school diploma or GED; two years of sales experience; supervisory experience preferred; professional personal appearance.

Language

Skills:

Ability to read, analyze, and interpret business materials; ability to write routine reports and correspondence; ability to present information and respond to questions from managers, clients, customers, and the public.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, geometry; apply basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret instructions in written, oral, diagram, or schedule form.

Certificates, Licenses, & Registration: Valid driver’s license; satisfactory MVR acceptable to company insurance; may go on test-drives.

Physical Demands: Regular standing, talking, listening; occasional sitting; lifting up to 25 pounds; vision requirements as specified.

Work Environment: Standard dealership environment; may be exposed to outdoor conditions and noise; accommodations available as needed.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail