Regional Manager

Swim Club Management Group is looking for a Regional Manager to join our Charlotte team! Swim Club Management Group the leading service provider for swim club management services in the Carolinas and Virginia - offering staffing, maintenance, and renovation services with a focus and deduction to safety. Our purpose is to inspire and create happier and healthier moments. As Regional Manager, you will play a key role in supporting our mission by maintaining a book of business composed of both clients for construction and pool management.

This role requires close collaboration with the operations leadership and other staff members, ensuring effective communication between the office and field operations. You’ll work closely with property management companies, Managers within our Commercial Aquatics division, and other stakeholders to ensure the smooth delivery of pool services.

• Staff Selection, Training & Development:Identify, train, mentor, and support on-site staff to ensure adherence to Swim Club Management Group’s policies, procedures, and standards, with a strong focus on safety and maintenance.
• Operational Oversight:Conduct regular inspections of all managed locations (weekly) to ensure that pool services, including filtration, circulation, heating systems, and chemical balancing, meet safety and operational standards.
• Pool Service Management:Ensure pools are properly maintained through regular cleaning, chemical treatment, equipment checks, and repair as needed. Maintain high levels of customer satisfaction through efficient service and resolution of issues
• Preseason Pool Preparation Responsibilities:Coordinate pool setup, including filling, filter start-up, and water balancing. Oversee pool opening tasks like draining, cleaning, and chlorination. Manage delivery and installation of pool parts and equipment. Ensure cleanliness and maintenance of the pool and facility. Maintain filter systems and oversee pool furniture preparation. Install and maintain pool anchors and ensure proper signage. Coordinate electrical permits, including filing, payment of fees, and scheduling inspections.
• Seasonal Responsibilities:Oversee overall supervision of pools, facilities, and supervisors. Resolve disputes involving staff, patrons, clients or other parties. Collaborate with site managers to address issues promptly. Serve as a liaison with board members and attend meetings regarding contracts, problems, and more. Prepare bids for potential work (e.g., hazardous situations, preventative maintenance). Perform routine maintenance and minor repairs on filter systems.
• Post-Season & Off-Season Responsibilities:Follow up on retention bids and construction work. Coordinate and supervise all aspects of pool closings, including draining, blowing out lines, and storing equipment and furniture. Oversee construction and renovation projects. Conduct end-of-season meetings with site managers, boards, and committees. Manage the continued operation of indoor pool facilities and the late closing of outdoor pools. Focus on expansion and new/retention sales.
  
  Coordinate construction and parts procurement. Ensure continued operation of indoor pool facilities. Prepare for the upcoming season by updating procedures, SOPs, and training materials. Handle miscellaneous field tasks such as maintenance and repairs. Manage the hiring and training of crew leaders and supervisors for the next season.
• Chemical Knowledge & Application:Possess a deep understanding of pool chemicals, including balancing chlorine, pH, alkalinity, calcium hardness, and other chemicals to ensure safe, clean, and clear pool water. Train and guide applicable staff in proper chemical handling and emergency response.
• Operational Oversight:Regularly inspect all managed locations (weekly ensuring compliance with safety standards, risk management, and customer service protocols.
• Strategic Planning:Anticipate client needs, seasonal changes, and staffing requirements to adjust operations accordingly.
• Client Relationship Management:Maintain strong relationships with key stakeholders and attend meetings, ensuring seamless communication and high client…