IT Administrator

JOB DESCRIPTION

Job Title: IT Administrator

Reports To:
Managing Director

Substitute:
Global IT

Responsible for maintaining and continuously improving the performance, security, and reliability of all information technology systems within the manufacturing plant and office environment. Ensures seamless IT operations that support production, engineering, warehouse, quality, and administrative functions. Drives upgrades, digital transformation, and cost-saving initiatives to enhance productivity and efficiency across the organization.

• Provide daily IT support to ensure all plant systems, networks, and hardware operate without interruption to production or business activities.
• Troubleshoot computer systems, network connectivity, and software applications across manufacturing and administrative areas.
• Manage and maintain ERP, MES, PLC interfaces, barcode systems, and shop-floor hardware critical to manufacturing operations.
• Maintain cybersecurity protections, including user access control, antivirus, system monitoring, and timely patching.
• Oversee installation, configuration, repair, and replacement of workstations, laptops, servers, printers, scanners, and related equipment.
• Maintain and optimize server and network infrastructure including switches, firewalls, Wi-Fi, backup systems, and data storage.
• Lead CAPEX/OPEX planning for IT, evaluating ROI, cost reductions, standardization, and technology improvements.
• Proactively evaluate and implement upgrades and modernization projects to improve speed, reliability, and automation.
• Support production teams during downtime by rapidly diagnosing issues and coordinating corrective actions.
• Maintain accurate hardware/software inventories, licensing compliance, warranties, and end-of-life planning.
• Develop and maintain system documentation, backup procedures, and disaster recovery plans to ensure business continuity.
• Partner with global IT to align with corporate standards, leverage best practices, and ensure system compatibility.
• Provide IT onboarding/training and support for all users to ensure efficient use of systems and tools.

• Identify opportunities to reduce IT-related costs across the business (software, telecommunication, hardware lifecycle, etc.).
• Introduce automation, system integration, and digital solutions to support growth and operational excellence.
• Recommend and implement security and infrastructure improvements ahead of risks or failures.

Supervisory Responsibilities:

No direct supervisory responsibilities at this time; may oversee contractors and vendors managing IT tasks or projects.

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field; equivalent experience accepted.
• Minimum 2-5 years of IT experience in a manufacturing environment preferred.
• Strong knowledge of Microsoft systems, networking equipment, cybersecurity principles, and ERP/MES support.
• Excellent troubleshooting skills, ability to prioritize tasks under pressure.
• Must be proactive, results-driven, and committed to continuous improvement.

• Ability to move and install IT equipment including servers, cables, and workstations.
• Ability to regularly access production areas requiring PPE.

• Office and manufacturing floor environments, with occasional after-hours support required during system outages or upgrades.