Part-Time Visitor Services Associate

Title

Visitor Services Associate

Visitor Services Associate reports to the Development Manager in External Relations Department

Part-Time, Non-Exempt

$12 per hour

February 2, 2026

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Carolina Raptor Center (CRC) is a 501(c)(3) nonprofit in Huntersville, NC dedicated to raptor rehabilitation, education, and conservation. Our mission is to ignite a passion for raptors and a responsibility for our shared natural world. Our vision is to foster communities where raptors and people thrive thanks to our unique blend of innovation, research, and education. We are a world‑class destination for avian rehabilitation and our dedication to the birds in our care provides visitors with a gateway to the natural world.

Excellence – Strive for trusted leadership in the field of raptor rehabilitation, exceptional welfare for our resident birds, and transformational experiences for every person we meet. Sustainability – Employ operational practices that benefit the environment and guarantee the organizational strength to serve the resident birds and our communities for generations to come. Empowerment – Create effective educational experiences that embolden our visitors and our diverse communities to take action in positively impacting our world.

The Visitor Services Associate plays a critical role in serving as the welcoming face of our organization, helping to create a positive and educational guest experience. This role is responsible for greeting visitors, processing ticket and merchandise sales, promoting memberships, answering questions, and maintaining the cleanliness and organization of the Visitor’s Center.

The Visitor Services Associate must be enthusiastic, customer‑focused, and comfortable working in a fast‑paced, high‑energy environment. They should be able to work independently and as part of a team, with a genuine interest in wildlife, education, and guest service. Reliability, attention to detail, and a positive attitude are essential. The successful applicant is comfortable engaging with guests of all ages, especially families and children, and remains composed during high‑traffic periods, including weekends and holidays.

• Understands the importance of each guest to Carolina Raptor Center and drives Greet and assist visitors, providing a warm and professional first impression
• Sell admission tickets, memberships, and retail merchandise using a POS system
• Promote memberships and donation opportunities to guests
• Maintain the cleanliness and presentation of public spaces, including restrooms, lobby, and retail areas
• Restock and organize merchandise displays
• Answer questions about the Carolina Raptor Center’s exhibits, programs, and mission
• Support special events, group visits, and occasional outreach activities
• Assist with opening and closing duties as assigned
• Manage high guest volume while maintaining friendly, helpful interactions
• Exemplifies the Carolina Raptor Center’s Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
• Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.

• Must have a passion for the mission of Carolina Raptor Center.
• Must submit a standard background criminal background conducted by CRC.
• No visa sponsorship is available for this role.
• Must be at least 18 years of age.
• Must possess reliable transportation.
• Ability to remain calm and professional in a busy, occasionally loud environment.
• Ability to work weekends and federal holidays.
• Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation.
• Physical Requirements:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Specific vision abilities…