Program Specialist Representative

Overview

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Tessco is seeking a Sales Operations Specialist for our Program Management Team in Hunt Valley, MD. As a Sales Operations Specialist, you will provide process-focused support for program/key accounts at Tessco, including quote and order processing, customer issue resolution, and other account support functions. You will work closely with the assigned Program Manager(s), cross-functional teams, and our customers to ensure flawless execution of programs and help identify opportunities for optimizing systems and processes to drive efficiencies.

• Quote and order entry processing
• Material allocations & order scheduling
• Order releases
• Handle pre/post-sale needs and follow-up communication with customer(s)
• Execute and manage customer program requirements
• Prepare reports and program deliverables
• Train assigned backups on the team for coverage and overflow support
• Maintain documentation and process guidelines in support of assigned programs
• Collaborate with Program Manager(s) and cross-functional teams to ensure proper execution of program(s)
• Collaborate with Program Manager(s) and Sales to drive regular customer communication and project updates
• 5% travel
• Other assigned duties

• Excellent verbal and written communication skills
• Demonstrated superior customer service abilities
• Strong desire to collaborate and develop relationships in the support of key accounts
• Professional and pleasant demeanor
• Strong attention to detail, ability to multitask, effective time management, and organization skills
• Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Advanced working knowledge of Microsoft Excel is a plus
• SAP S4 experience preferred
• 4-year college degree or equivalent combination of documented experience and skills
• 2 years relevant work experience

$53,000 - $56,000

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.