Customer Service Representative

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Veolia in North America is a leading environmental company, providing water, waste, and energy management services to commercial, industrial, healthcare, higher education, and municipal customers. With more than 10,000 employees across 350+ locations, Veolia is committed to sustainable and innovative solutions.

The customer service representative operates on various functional levels within the call center, leading a high volume of calls while managing back‑office functions such as billing, collections, field service processing (scheduling & completion), bad debt and cash processing. The role requires comprehensive knowledge of company policies, procedures and PA regulatory commission requirements to deliver professional, efficient customer service.

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receive, investigate and resolve customer calls, emails, complaints and inquiries related to billing, collections, and other customer service functions.
• Achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepare, update, maintain and file diverse customer billing and collections information, service orders, data, reports, and related documents.
• Promote and explain company initiatives, programs, and processes to customers, obtaining appropriate information (ACH, e‑billing, conservation, etc.).

• High School Diploma or GED required.
• Associate’s degree or equivalent from a two‑year college or technical school preferred.
• Regulated Utility or Municipality customer service experience preferred.
• Experience using CC&B Customer Billing Information System or similar is preferred.
• Minimum 2 years of prior call center, front office, bad debt, back office, and/or billing customer service experience required.

• Excellent customer service skills, including handling irate customer interactions.
• Excellent verbal and written communication skills.
• Strong interpersonal and people skills.
• Active listening abilities.
• Proficiency in Google Suite or similar products.
• Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fast‑paced environment.
• Strong attention to detail.
• Good organization and problem‑solving skills.
• Ability to work effectively in a team environment and with other departments.

Veolia offers a comprehensive benefits package, including paid time off, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering, and an employer‑sponsored 401(k) plan. Employees represented by a union receive benefits as outlined in their collective bargaining agreement.

We are an Equal‑Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.