Supervisor, Dispatch

Job Description Summary

The Dispatcher oversees and coordinates freight traffic and off‑hour customer service to ensure company and customer expectations are met. The dispatcher communicates with Independent Contractors (I/C) regarding their availability, matches loads with I/C and customers, and ensures that all pickups and deliveries are met.

• Review each terminal’s load plan.
• Answer pickup calls from customers.
• Prioritize pickups to efficiently use trucks and maximize customer satisfaction.
• Ensure that all customer pickups are made.
• Manage pickup and delivery appointments.
• Give drivers advances to pay for breakdowns and unloading.
• Administer company policy as needed.
• Administer tracking system for pickups and delivery.
• Coordinate freight movement with drivers and freight handlers.
• Provide assistance and information to Independent Contractors who have broken down notifying origin and destination terminals.
• Provide safety information to Independent Contractors in reference to accidents, breakdowns, and delays.
• Provide leadership to others through example and sharing of knowledge.
• Other duties as assigned.

• Bachelor’s degree (B.A.) from a four‑year college or university; or one to two years’ related experience and/or training; or an equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Communicates internally with all corporate office staff, and externally with terminals, line haul contractors, law enforcement and customers.
• Specific industry or position skills.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400.
• Experience supervising the selection, training, development and appraisal of personnel and work assignments.
• Average typing, filing and ten‑key skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to prioritize, organize, and delegate assignments.

Physical Demands:

• Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have colour vision, peripheral vision, depth perception, and talk and hear others in conversations via the phone or in person.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

$63,000 to $67,000 per year.

Houston, TX.

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career! We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Masti, Roadrunner is an LTL industry leader on the rise. As a long‑haul, metro‑to‑metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less‑than‑Truckload carrier in the United States.

With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long‑Haul Network is the preferred choice for shippers looking to move freight quickly and reliably.

Roadrunner is growing and looking for a highly motivated Dispatcher Supervisor to join our winning team. If you are results‑driven and looking for a rapidly growing company with high growth and earnings potential, apply today! We Run Safe. We Run Smart. We Run Together.