Parts Specialist

Overview

Parts Specialist role at O'Reilly Auto Parts
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Essential responsibilities and qualifications for this role are listed below.

• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls per company policy, looking up parts, quoting prices, and offering related items and the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receival, stocking, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing returns to the distribution center, assisting with stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after appropriate training and company requirements are met.
• Perform in-store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
• All other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly supports a strong promote-from-within philosophy and encourages career growth within the organization.

• Competitive Wages and Paid Time Off
• Stock Purchase Plan and 401k with employer contributions starting Day One
• Medical, Dental, and Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, disability, genetic information or any other protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call  option to provide your requested accommodation and position details.