Regional Service Director

The Regional Service Director reports to the Maintenance Director and is responsible for the coordination of all large Capital Improvement Projects in the assigned region or group of properties. The Regional Service Director also assists Community Leaders to evaluate and verify that the prescribed maintenance programs are in place and effective. The successful candidate will embody and work to reinforce MAA’s Core Values.

Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

• Evaluates all preventive maintenance, routine maintenance, market ready programs, and all other maintenance programs on each property.
• Responds to issues as requested by the Director of Property Management Operations, Director of Maintenance or the Regional Director of Operations and Area Leaders for resolution of issues.
• Assists Community Leaders with interviews and testing of Lead Service Technicians.
• Assists Community Leaders with orientation training of Lead Service Technicians and training of other maintenance personnel.
• Assists property staff in coordination of contract and in-house labor in case of an emergency.
• Provides information to Community Leaders and Area Leaders for competitive pricing of goods and services.
• Conducts quarterly maintenance audits of all properties in the defined region. Documents the above conditions on the maintenance audits and make notes for the preparation of the Capital Improvements Budget. Advises the Community Leaders of any items noted on the inspection forms.
• Assists Community Leaders with the preparation of the budget for maintenance parts and replacement accounts.
• Identifies and prepares budgets for future years’ capital improvements. Verifies all capital improvements budgeted for are necessary. Writes specifications for all necessary projects.
• Solicits bids from qualified contractors for specified projects. Writes contracts and schedules work to be done with the Community Leader and the Contractor. Inspects work and verifies performance as described in the specifications.
• Tracks progress of all capital improvements and submit the Capital Project Status Report to the Director of Physical Assets and other capital improvement-related members of Mid-America’s management team.
• Assists with due diligence inspections on potential acquisition properties.
• Performs other related duties as assigned to meet the needs of the business.

• High school diploma/GED
• Three years as a maintenance supervisor in a multi housing setting or a similar type of position.
• Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects.

• Associate’s/Bachelor’s Degree

• Ability to follow instructions, both written and verbal
• Ability to give instructions to others, both written and verbal
• Ability to produce reports in Word and spreadsheets in Excel
• Knowledge of apartment management
• Knowledge of maintenance techniques, tools, methods, etc.
• Good communication skills, both verbal and written

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This job operates in a professional office environment with occasional travel by automobile. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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We are committed to providing service excellence and value to those who depend on us  people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States – we are established leaders in the real estate space – bringing tremendous opportunities to those looking to build their careers.

We invite you to explore our Brighter View and find your place at MAA!

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