Care Navigator

We are seeking two new team members to join our Care Navigation team in a busy GP Practice - one in a permanent position and one to provide maternity cover until 31 March 2027.

Based primarily at Hornsea and Aldbrough, our Care Navigators serve as the first point of contact for more than 12,000 patients. They play a vital role in signposting individuals to the most appropriate services, ensuring they receive timely and effective support.

This is a demanding yet highly rewarding role, essential to maintaining the smooth and efficient running of the practice and delivering high-quality patient care. Working within established surgery protocols and in close collaboration with both clinical and nonclinical teams, we are looking for candidates who thrive in a fast-paced environment and are willing to go the extra mile for patients.

Please note:
The closing date may be brought forward if we receive a high volume of applications.

The Care Navigator is a front-of-house, first point of contact role for those accessing our services.

We need candidates who will

• deal with enquiries professionally, courteously and in a confidential manner
• signpost patients to the appropriate services working to surgery protocols
• provide administrative support including new patient registrations, appointments diary and templates, and on-call rota
• provide cover for staff holiday and sickness

Eastgate Medical Group is a large organisation based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN in Hull, we are a forward-thinking organisation striving to provide high quality patient care.

The Team is led by 9 GP-Partners, with support from Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is supported by trained Care Navigators, Dispensers and Administrators.

We encourage and support the personal development of staff and are looking for the right people to fit with our team.

Deal with patient enquiries received electronically, by telephone and face to face.

Care navigate where possible, signposting patients to ensure timely and appropriate assistance.

Apply waiting room management processes.

Handle confidential and sensitive discussions, whether face‑to‑face or via telephone, maintaining privacy at all times.

Print patient summaries for home visits and check that home visits are actioned.

Deal with medical emergencies in accordance with practice procedures booking ambulance transport as requested.

Process information in respect of new registrations, deductions, changes of address and temporary resident applications ensuring that full information is given to the patient to enable them to access our services appropriately.

Promote online services including NHS App. Check patient  verify where appropriate in accordance with practice protocols.

Process requests for repeat medication in accordance with practice protocols.

Process GP2GP records in and out of the practice.

Receive and process specimens in accordance with practice protocol.

Liaise with ERS transport drivers in respect of collection of specimens and internal mail.

Relay results of tests and investigations to patients which have been filed on EMIS Web and commented on by medical staff. ALWAYS check before giving results and observe rules of confidentiality in relation to third party requests for information.

Ensure that all messages for doctors, nurses and staff are passed on quickly and efficiently. Respond to and action tasks sent from EMISWeb clinical system.

Undertake filing and retrieval of medical records as necessary.

Advise patients where charges are made for non‑NHS services and seek advice from relevant personnel in this respect.

Scan correspondence onto clinical system.

Enter coded information into patient medical record as indicated.

Undertake general tidying of medical records including cutting down and tagging of referral letters, results and notecards in date order.

Liaise with Doctors, Nurses, Community Staff, and other authorised…