Care Coordinator

Location: Kingston upon Hull

Are you a compassionate and experienced Care Worker ready to progress? Join Hales Homecare and take the next step in your care career!

We are looking for a dedicated Care Coordinator to join our team in East Riding, based at our Hull office.

This is a fantastic opportunity to step into a role where you’ll help shape care delivery, support staff and make a real difference in people’s lives.

Key Responsibilities:

* Manage new service user referrals from social workers and private clients.

* Allocate Care Workers to Service Users, ensuring effective rota planning and workload balance.

* Answer and monitor incoming calls and provide support to care staff and supervisors.

* Maintain accurate records of Service Users and Care Workers, including updates for hospital/respite stays.

* Coordinate cover for holidays, sickness, and emergency calls.

* Process weekly timesheets and payroll amendments.

* Conduct reference checks and ensure DBS/safeguarding compliance before employment.

* Support recruitment and training efforts in collaboration with the Branch Recruiter and Trainer.

* Ensure office policies, procedures, and systems are followed.

* Deliver care and participate in on-call duties when required.

The ideal Care Coordinator must have:

* Experience in rostering/scheduling within domiciliary care (preferred).

* Ability to work both independently and as part of a team.

* Strong logistical and problem-solving skills.

* Excellent organisation and ability to manage multiple priorities.

* Confident oral and written communication skills.

* Knowledge of domiciliary care provision.

* A QCF/NVQ Level 3 in Health & Social Care or Management or willingness to work towards it.

* Hands-on experience in domiciliary care delivery.

Why Join Us?

* Paid holidays of up to 31 days per annum

* Pension and life insurance

* FREE Blue Light Card:
Exclusive discounts at over 15,000 retailers

* Hales Perks:
Cycle2

Work, Car Salary and Early Pay schemes, funded eye tests & discounts for glasses, health and financial well-being support, plus more.

* Well-being Programme:
Up to 10 therapy sessions with qualified counsellors, 24/7 telephone support from health and legal professionals, and access to our health and well-being app

* Reward and Recognition:
Hales Heroes Monthly Draw, Quarterly Awards and Hales Care Annual Awards

* Supportive and inclusive team culture

* Opportunities for career development including fully-funded qualifications and apprenticeships

Join our team as a Care Coordinator in East Riding and take the next step in your career in care. Apply today and help us deliver care that truly makes a difference.

About Hales

Since 1999, Hales Homecare has been delivering personalised, tech-enabled care to vulnerable people across the UK. We’re proud to support our communities with compassion, professionalism and innovation.

The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references